Manager of Professional Services


Full time position available in Bermuda! – $USD, low tax environment

Here is your chance to escape the winter weather and stresses of the big city while continuing to develop your career! Bermuda is a top offshore financial center located 2.5 hours from Toronto, and home to thousands of expat workers who are enjoying challenging career opportunities in an idyllic and tax friendly, sub-tropical environment.

Reporting to the CEO of this well established I.T. Service Provider, the successful candidate will be an effective and experienced manager and mentor of technology engineers. He/she will assume responsibility for Service Delivery, Consultant Utilization and Customer Satisfaction. Charged with building a high-performing and accountable team the Manager of Professional Services will lead a team of technical experts in developing and deploying client-facing infrastructure solutions. These will involve multiple technologies including all things Cloud, Networking, Security, Servers, Storage Management and Virtualization. Success in the role will include the development of partnerships with functional leadership across the organization to ensure that technology solutions always align with organizational needs.

Our client prioritizes the ongoing development of a high level of customer satisfaction and success. The new Manager will therefore utilize best practices in order to continuously improve upon existing methods and processes. The ability to assign and manage a portfolio of technology projects in support of business goals, ensuring delivery within time and cost limitations, will be key.

The role will also require collaboration with business stakeholders, ensuring documentation of requirements and the development of high-quality solutions and business cases. Effective Project Management strategy will be necessary as well as the implementation of service improvement techniques and ongoing mentoring of the team. The PSM will establish standards of performance while expediting a transformation of employee culture in order to take the team from one degree of excellence to the next.

Finally, the new Manager will be responsible for the overall professional development of team members including skills improvement, continuing education and career progression.


The role requires a technical background and a history of excellence as a Manager of I.T. resources.

The successful candidate will demonstrate experience managing multiple projects with on time and on budget delivery. A proactive and self-motivated work ethic is required and a proven track record of achievement in a fast-paced, results oriented environment. A strong manager is needed with the ability to effectively execute where changing priorities and multiple goals are the order of the day!

The new hire will have superior interpersonal skills and a demonstrated ability to interact clearly with customers and technical personnel in high-stress situations.

He/she must have outstanding skills in business management, customer service, communications (both written and verbal) with an exceptional professional presentation.

This is a full-time role in Bermuda that involves relocating to the Island. Highly mobile and adaptable individuals are sought with outside interests that lend themselves to enjoying life in a small, sub-tropical Island environment.

A competitive, low tax compensation package consisting of base salary plus bonus and incentives will be offered. An initial 3 year work permit, relocation assistance, start up temporary housing and health insurance contributions will also be available.

Bermuda offers an exceptionally high standard of living, a healthy work-life balance, a fantastic climate and world class scuba diving! We look forward to chatting with you about this once in a lifetime career opportunity.

Last update: March 12, 2020

Please apply or contact:

Frank Squires